You may return most items, for any reason, within 30 days of delivery as long as it has not been installed or modified, is in new condition and is returned in its original box. You are responsible for all shipping costs to return merchandise. You must ship the item pre-paid and insured, with the carrier of you choice, for your protection. We are not responsible for any loss or damage during the return shipping process.
All returns are inspected upon delivery. If the item is determined to have been installed, modified, damaged or otherwise not in new condition, a refund will not be issued. Full refunds for any returned merchandise, less original shipping, are processed after inspection and within 30 days of receipt by us.
Items that do not qualify for return include gift certificates, personalized merchandise, fixtures with unwrapped crystals, unwrapped lamp shades and items noted as non-returnable on the product detail page. Special orders, items that require freight delivery and sale items are subject to a restocking fee of up to 25% of the purchase amount.
If a product appears to be damaged, refuse delivery of the item and notify us immediately by phone at 1-844-462-2336 or by e-mail at firstname.lastname@example.org. If you find that your item is damaged after unboxing contact us within 24 hours of delivery. We reserve the right to require photo documentation to process your claim. A replacement product will be shipped after the original is returned.
If the item you purchased becomes out of stock, discontinued by the manufacturer or unavailable for immediate delivery for any reason, we will notify you promptly with the item’s expected availability date. If the item’s expected availability does not work for you, a store credit will be issued to you.
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Once an order has shipped, the full terms of our Return Policy are applicable.
All returns must be shipped to:
Commonwealth Lighting of Virginia, Inc.
811 Caroline Street
Fredericksburg, VA 22401